SugarCRM’s quick infoBeginning value: $19 per consumer per 30 days.
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SugarCRM is buyer relationship administration software program that gives gross sales, advertising, and repair options all on one platform. SugarCRM’s strong CRM options embody highly effective gross sales and advertising automations for environment friendly lead and account administration. There may be an emphasis on information safety with cloud backups, information retention, entry management, and move. SugarCRM additionally gives trade specializations in area of interest markets similar to staffing and recruitment, privateness fairness, public sector, industrial banking, and manufacturing.
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monday CRM
monday CRM
Workers per Firm Measurement
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Any Firm Measurement
Any Firm Measurement
Options
Calendar, Collaboration Instruments, Contact Administration, and extra
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HubSpot CRM
HubSpot CRM
Workers per Firm Measurement
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Micro (0-49 Workers), Medium (250-999 Workers), Massive (1,000-4,999 Workers), Small (50-249 Workers)
Micro, Medium, Massive, Small
SugarCRM’s pricing
The SugarCRM software program pricing breakdown consists of three premium tier choices. Every plan is billed per consumer and should be paid yearly, with no month-to-month billing choice.
- Necessities: $19 per consumer per 30 days when billed yearly. This comes with a three-user minimal and a five-user most. This tier consists of lead, contact, and account administration; fundamental workflows; reviews; and help.
- Superior: $85 per consumer per 30 days when billed yearly. This comes with a three-user minimal. This plan consists of all Important tier options plus superior workflows, mobility, forecasting, and mail or calendar integration.
- Premier: $135 per consumer per 30 days when billed yearly. This comes with a three-user minimal. Companies with this plan obtain all Superior options plus geo-mapping, guided promoting, and enhanced help.
SugarCRM’s key options
Income monitoring
With SugarCRM’s income intelligence answer, particular person reps, groups, or managers can all view actionable insights into each shopper, product, and sale. Providing digestible reviews and visuals, the CRM permits customers to plan out schedules and conferences, take name notes, and think about earlier buyer interactions multi function place. Instance metrics to measure embody quota attainment, pipeline values, conversion charges, and complete income.
Digital self-service portal
SugarCRM’s self-service portal permits prospects to go looking your data base, get questions answered immediately, and open instances for further help. Permitting for twenty-four/7 help means prospects can have interaction with your enterprise anytime from wherever whereas additionally liberating up help brokers’ time. This fashion, there’s each enchancment on buyer satisfaction and decreased service prices. To make use of this function, companies create a complete data base of their answer and enterprise course of after which customise the end-user expertise with a WYSIWYG design device to match with the corporate branding requirements.
Predictive analytics
Predictive and prescriptive intelligence by way of SugarCRM can spot escalations, churn predictions, forecast deal closure, and analyze results in predict their probability of conversion. The predictive lead scoring device is particularly helpful to attain each leads and accounts to strategize one of the best advertising and gross sales automations. AI predictive lead scoring with customizable guidelines and templates will ship essentially the most certified prospects to gross sales reps.
Cellular app
SugarCRM’s cell app for iOs and Android helps gross sales reps proceed to offer stellar buyer expertise on the go, even when a wifi community isn’t obtainable. The app comes with native gadget integrations like click-to-call, click-to-text, and GPS. Companies can customise the app interface and create shortcuts and dynamic searches or filters to handle the commonest actions or duties.
SugarCRM execs
- Customers report simple platform setup.
- Gives advertising, gross sales, income, and help options.
- Complete reporting and analytics performance.
SugarCRM cons
- Solely a 7-day trial settlement.
- Restricted billing and subscription choices.
- Customers report naked software program UX/UI.
Options to SugarCRM
SugarCRM | HubSpot | Zoho CRM | Freshsales | |
---|---|---|---|---|
Customized dashboards | Sure | Restricted | Restricted | Sure |
AI-powered instruments | Medium | Superior | Superior | Superior |
Integrations | 200+ | 1,450+ | 900+ | 750+ |
Free-for-life model | No | Sure | Sure | Sure |
Free trial | 7 days | 14 days | 15 days | 21 days |
Beginning value | $19 per consumer per 30 days | $15 per seat per 30 days | $14 per consumer per 30 days | $9 per consumer per 30 days |
HubSpot
HubSpot is a well-liked CRM supplier that can also be ranked highest on this record of the highest free CRM. It’s a robust answer with AI instruments that may join information, gross sales and repair groups, and shoppers. HubSpot additionally comes with extra attainable native and third-party integrations. In comparison with SugarCRM, HubSpot is a extra scalable choice with each a sturdy free tier and enterprise-level plans.
If you would like extra information, head over to this HubSpot assessment.
Zoho CRM
Zoho CRM is one other standard answer that’s thought of a collaborative and advertising sort of CRM software program. Whereas SugarCRM additionally gives omnichannel communication and advertising automations, Zoho CRM’s advertising performance is extra in depth, with superior automations, workflows, and collaboration alternatives between departments.
Learn this Zoho CRM assessment for extra info.
Freshsales
Freshsales is a high CRM for small companies. That is due to its mixture of affordability plus AI-powered instruments and customized gross sales sequences. Just like SugarCRM, Freshsales additionally has top-tier information safety and AI capabilities. Freshsales additionally has extra end-to-end gross sales options like role-based actions, weighted pipelines, customized gross sales actions, and extra.
To be taught extra, take a look at this Freshsales assessment.
Evaluate methodology
To assessment SugarCRM, I used our in-house scoring rubric, which consists of standards deemed most vital when evaluating CRM software program. I then in contrast SugarCRM towards the trade commonplace for every standards and subcriteria in that rubric. I referenced SugarCRM’s personal on-line sources in addition to actual consumer suggestions and scores.
The factors breakdown I used to guage SugarCRM consists of:
- Value: Weighted 25% of the full rating.
- Core options: Weighted 25% of the full rating.
- Customizations: Weighted 15% of the full rating.
- Integrations: Weighted 15% of the full rating.
- Ease of use: Weighted 10% of the full rating.
- Buyer help: Weighted 10% of the full rating.