T-Cell prospects have filed a lawsuit [PDF] in opposition to the service, alleging that it didn’t honor a assure to not increase the costs of choose mobile plans.
The lawsuit, first noticed by Wired, claims that again in 2017, T-Cell marketed a number of of its plans with a worth lock, however then went on to extend costs beginning in Could 2024.
“T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan,” T-Cell mentioned in a press launch in January 2017. T-Cell ONE was priced at $40 per line for a household of 4 with AutoPay enabled, and T-Cell made related pricing guarantees for different plans, together with the Easy Alternative Plan, Magenta, Magenta Max, Magenta 55+, and Magenta Amplified choices.
T-Cell raised costs by $2 to $5 per line for the legacy plans, and whereas there was a worth promise, superb print did give the corporate an out. T-Cell launched an FAQ that mentioned if costs did enhance, T-Cell prospects may cancel and get their closing invoice paid, a coverage relevant for accounts activated between January 2017 and April 28, 2022.
The lawsuit claims that T-Cell’s FAQ wording is “contrary to the language” offered on the time that T-Cell prospects signed up for his or her legacy plans, and as such, T-Cell has “breached its agreement” with prospects and triggered them financial harm.
T-Cell is being accused of creating false or deceptive statements, deceiving prospects, and deliberately concealing plans to boost charges. Plaintiffs are searching for class motion standing for the swimsuit, an injunction stopping T-Cell from elevating costs, restitution for “all amounts” T-Cell earned from its misconduct, refunds for the extra cash paid after worth will increase, and extra damages for accidents suffered.