Zendesk Promote Evaluation (2024): Options, Pricing, and Advantages – Uplaza

Zendesk Promote’s quick info Beginning worth: $19 per thirty days. Key options: Energy dialer. Job participant. Cellular app. Pipeline evaluation. Open APIs for integrations.

Zendesk Promote is a simple, fashionable buyer relationship administration (CRM) gross sales resolution provided by Zendesk with quite a lot of instruments for measuring productiveness, delivering improved buyer expertise, and gaining visibility into reporting and analytics. Under I’ll break down what CRM options Zendesk Promote presents and extra.

Zendesk Promote’s pricing

• Promote Crew: $19 per agent, per thirty days when billed yearly or $25 per agent, per thirty days when billed month-to-month. This tier contains as much as two customizable pipelines, activity and appointment setting, sturdy APIs, and extra.
• Promote Progress: $55 per agent, per thirty days when billed yearly or $69 per agent, per thirty days when billed month-to-month. This plan contains all Promote Crew options plus product and worth ebook, gross sales reviews, forecasts, and extra.
• Promote Skilled: $115 per agent, per thirty days when billed yearly or $149 per agent, per thirty days when billed month-to-month. This contains all Promote Progress options plus lead and deal scoring, activity automation, superior permissions, and extra.

Zendesk Promote’s key options

Customized dashboards

Zendesk Promote is a centralized platform that acts as a hub to handle leads, contacts, and account data. Fast entry to this data offers you full buyer context earlier than a name or assembly. Any person can view and customise 10 drag-and-drop widgets to observe gross sales targets, deal exercise, and duties by way of efficiency dashboards.

Job participant

Zendesk Promote presents a set of productiveness instruments, reminiscent of the duty participant. This software permits customers to work uninterrupted by way of mundane gross sales actions, like outreach and following up. The duty participant is designed to make activity completion sooner and simpler. It exhibits the context of every particular person activity on the high of the display and the lead, contact, or deal associated to that activity all on one web page.

Pipeline evaluation

Zendesk Promote may give companies full visibility into reporting and analytics so customers can plan, monitor, and analyze their gross sales course of. With pipeline visibility, customers can entry correct forecasting to foretell deal quantity and income development, in addition to superior analytics. The pipeline evaluation function analyzes lead and deal development to shortly determine bottlenecks throughout every stage of a pipeline and take rapid motion.

Energy dialer

Gross sales reps can make the most of customized name lists that robotically cycle by way of leads or clients to shortly contact them. Whether or not it’s for follow-up conferences, chilly calling, or prospecting, this could lower down on time spent dialing and improve productiveness. After every name ends, the person will obtain a name abstract pop up the place they’ll file the decision end result and any related notes. Customers may also create duties and reminders earlier than shifting on to the following name.

Zendesk Promote professionals

• 14-day free trial.
• Customers report a clear structure and interface.
• Integrates with Microsoft Groups, WhatsApp, and extra.

Zendesk Promote cons

• Reviews of poor system person help.
• Person reviews of sluggish system run time.
• Restricted electronic mail automations.

Options to Zendesk Promote

Software program	Zendesk Promote	Zoho CRM	HubSpot	Pipedrive
Reporting and analytics	Restricted	Superior	Superior	Superior
Multi-channel communication	Sure	Sure	Sure	Sure
AI-powered instruments	No	Sure	Sure	Restricted
Cellular app	Sure	Sure	Sure	Sure
Free trial	14 days	15 days	None	14 days
Beginning worth	$19 per person per thirty days	Free beginning worth	Free beginning worth	$14 per person per thirty days

Zoho CRM

Zoho CRM is a strong collaborative CRM software program. With its 360-degree view of shopper profiles and automation processes, companies can deal with all gross sales actions, from lead technology to deal closing. Whereas Zendesk Promote can combine with some social media, Zoho CRM’s omni-channel advertising and marketing is huge and best for companies trying to make the most of social media for lead technology.

For extra data, head over to our Zoho CRM overview.

HubSpot

HubSpot is our high scoring free CRM software program. HubSpot presents a sturdy free-for-life model that companies can implement with simple onboarding. HubSpot additionally presents AI-powered instruments reminiscent of dialog intelligence. When you’re in search of a software with sturdy integrations, I might suggest HubSpot over Zendesk Promote.

Try our full HubSpot overview for extra particulars.

Pipedrive

Pipedrive is a scalable resolution with intuitive pipelines and lead administration. This makes it a fantastic CRM supplier for small companies. Just like Zendesk Promote, Pipedrive doesn’t provide a free-for-life model of their product, however Pipedrive does have extra premium plans and options to select from.

Learn our Pipedrive overview for extra insights.

Evaluation methodology

When reviewing Zendesk Promote as a CRM software program supplier, I thought of the core choices, CRM pricing, ease of use, and extra. I scored Zendesk Promote towards my in-house rubric with outlined standards that keep in mind a very powerful issues when selecting CRM software program.

Right here’s the factors I thought of when reviewing Zendesk Promote:

• Price: Price transparency, fee choices and worth in comparison with {industry} requirements.
• Core options: Normal capabilities of a mean CRM supplier, reminiscent of pipeline administration or lead scoring.
• Advance tech choices: Distinctive or industry-specific performance {that a} supplier would possibly provide along with the core options.
• Ease of use: Simply navigated or carried out by customers of various technical ability units.
• Person critiques: Common person suggestions for the supplier, both praising or criticizing options, platform UI, or help.