Photograph: Apple
When it comers to satisfaction, Apple sits on the prime of the heap amongst laptop makers. It beats HP, Samsung and others, in accordance with the newest survey from the American Buyer Satisfaction Index.
And satisfaction with tablets improved to the purpose they’re primarily on par with desktops and laptops.
Mac and iPad satisfaction is up!
Most Individuals use Home windows, and one may assume that’s as a result of individuals really love the computer systems that run it whereas they’re iffy about Mac. Nope. Apple retains beating its rivals within the annual ACSI survey. The Mac-maker improved its rating within the 2024 satisfaction rankings to 85.
And this isn’t some quirk. 12 months after yr, individuals hold telling the ACSI survey how comfortable they’re with their iMac, MacBook, iPad, and so on .
Whereas Apple holds the lead in 2024, the margin is slim — HP earned an 84 rating on the survey. Samsung tied with Apple in first place in 2023, however dropped to 3rd place with an 82 ACSI rating. Dell and Lenovo tied at 80, whereas Microsoft is at 79.
And other people really feel happier with their PCs usually, whether or not they run macOS or Home windows. “After a second year of improved satisfaction, the ACSI score for personal computers reaches its highest level to date,” famous the corporate that takes the survey. The overall rating is 81.
Pill satisfaction surges
Within the 2023 ACSI survey, Individuals beloved their desktops greater than laptops and definitely greater than tablets. The scenario modified this yr.
Desktop satisfaction dropped whereas satisfaction with tablets rose 5 factors. That places all three classes neck and neck, with desktop incomes a rating of 82 and the others a single level behind.
ACSI notes that 52% of its survey respondents use a laptop computer, 27% use a pill and 21% use a desktop.