Nextiva and RingCentral are two of the very best VoIP cellphone techniques available on the market. Each VoIP options are respected, dependable and supply related enterprise communications options, which makes it powerful to decide on between these choices.
I sometimes advocate Nextiva simply forward of RingCentral for many companies as a result of it’s a greater worth and simpler to make use of for smaller groups; nonetheless, RingCentral remains to be a wonderful decide, particularly for bigger firms with superior wants. Learn on to see if Nextiva or RingCentral is best for you on this head-to-head comparability.
Nextiva vs. RingCentral: Comparability desk
| Greatest for | ||
| Beginning value | ||
| Enterprise communication packages |
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| Fundamental plan options |
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| Efficiency & uptime | ||
| Safety |
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TLS and SRTP encryption SOC 2/SOC 3 compliant STIR/SHAKEN requirements RAY BAUM criticism Kari’s Regulation compliant HITRUST CSF licensed SSO and MFA HIPAA compliant |
| Help |
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24/7 cellphone assist 24/7 dwell chat assist Skilled implementation |
| Latest enhancements |
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Actual-time agent steerage in RingCX AI-powered teaching for gross sales groups RingCentral Occasions New AI capabilities |
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Backside line: It’s an in depth name, however Nextiva wins as a result of it’s the best mix of value, options and value, making it a greater general match for many companies.
Learn the way I evaluated Nextiva vs. RingCentral, and take a look at my beneficial VoIP service suppliers under.
Nextiva vs. RingCentral: Pricing
Nextiva and RingCentral each provide three enterprise communication plans with further options, capabilities and advantages at every tier. And each VoIP options have the identical billing construction — charges are based mostly on per person monthly, with reductions when you commit yearly.
Each of those suppliers make it straightforward to scale. You can begin with an entry-level plan after which improve whenever you’re prepared or have to unlock extra superior options.
Nextiva pricing
- Important plan: Begins at $18.95 per person monthly when billed yearly.
- Skilled plan: Begins at $22.95 per person monthly when billed yearly.
- Enterprise plan: Begins at $32.95 per person monthly when billed yearly.
- Free demo obtainable.
RingCentral pricing
- Core plan: Begins at $20 per person monthly when billed yearly.
- Superior plan: Begins at $25 per person monthly when billed yearly.
- Extremely plan: Begins at $35 per person monthly when billed yearly.
- RingCentral provides quantity reductions whenever you hit 100 customers.
- Free 14-day trial and demo obtainable.
Winner: Nextiva. It’s shut, however Nextiva has the sting due to its lower cost for related options and higher worth for smaller groups.
Nextiva vs. RingCentral: Function comparability
RingCentral has extra superior options than Nextiva. That stated, Nextiva provides some primary options at its decrease plan tiers that you simply don’t get from RingCentral except you’re on a costlier plan.
With both supplier, you’re getting the next options included with a base plan:
- Limitless calling within the U.S. and Canada.
- Video calling.
- Group chat.
- Free native or toll-free quantity.
- Video convention recording.
- Voicemail.
- Auto attendant.
- Cellular and desktop apps.
General, there’s a few 90% overlap of all obtainable options between every platform, however there are some slight variations in how they’re provided and for what value.
Web faxing
Nextiva provides limitless web faxing on each plan, whereas RingCentral omits this function from its entry-level bundle.
Toll-free minutes
You’ll get both 1,500, 3,000 or 12,500 toll-free minutes along with your Nextiva subscription, relying on the plan tier. RingCentral solely offers you 100 toll-free minutes included as a base function, and 1,000 or 10,000 toll-free minutes on the subsequent two ranges.
Name recording and voicemail transcriptions
Name recording and voicemail transcriptions are solely obtainable on Nextiva’s most costly plan. These options come commonplace with each RingCentral subscription.
Texting capabilities
In order for you texting capabilities, you’ll have to improve no less than one tier above Nextiva’s entry-level’s base plan. RingCentral has SMS/MMS messaging with each subscription, however the included messages per person are extra restricted in comparison with Nextiva’s texting limits at a equally priced plan.
Superior options
For these of you on the lookout for superior options, RingCentral has plans that include AI-powered assembly insights, dwell transcriptions, dwell name monitoring, whisper and barge and superior name queues. You’ll have to pay or improve to entry a few of these options, however you gained’t discover them from Nextiva.
Winner: Nextiva. Whereas RingCentral has extra superior capabilities, Nextiva delivers an unbelievable worth with its toll-free minutes, web faxing and texting — all issues that many companies prioritize over superior name dealing with.
Nextiva vs. RingCentral: Efficiency and uptime
Nextiva and RingCentral ship 99.999% uptime charges; this implies the techniques are primarily at all times up and operating, with perhaps a couple of minutes max of downtime per yr.
These suppliers are each clear about their efficiency. You’ll be able to at all times entry service standing pages to see if techniques are operating easily, and there’s an entire audit log that tracks outage incidents.
Right here’s a fast abstract from RingCentral that tracks its uptime over the previous yr.
Apart from operating easily and being obtainable, each of those VoIP suppliers ship crystal-clear audio and video. The platforms are simply nearly as good whether or not you’re utilizing the online app, desktop app or cell app, and there’s just about no distinction in high quality when evaluating the calls side-by-side.
Each from time to time, you could expertise static or a dropped name, however this occurs with each supplier, and even landlines are inclined.
Winner: Tie. Nextiva and RingCentral each ship industry-leading efficiency and uptime.
Nextiva vs. RingCentral: Safety
Nextiva tackles safety from all angles. On a bodily degree, all information facilities are monitored 24/7/365. Servers are saved in climate-controlled warehouses with 5 biometrics checkpoints and guard stations to limit entry.
Calls are protected utilizing TLS and SRTP encryption from all endpoints, and Nextiva repeatedly conducts third-party penetration assessments to determine any potential vulnerabilities.
As well as, Nextiva has a number of compliance certificates which can be acknowledged worldwide, together with ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.
RingCentral’s safety is equally strong — as an example, it makes use of TLS and SRTP to encrypt communication. RingCentral makes use of STIR/SHAKEN requirements to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Regulation. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s additionally SOC 3 compliant and authorized with HITRUST CSF.
You should use SSO and multifactor authentication to stop unauthorized person entry to your RingCentral platform and conferences.
Winner: Tie. Nextiva and RingCentral are each extraordinarily safe, and you’ll belief each of them to guard your calls, messages and information.
Nextiva vs. RingCentral: Help
Nextiva and RingCentral present 24/7 assist through cellphone, dwell chat and e-mail. It’s also possible to entry self-help supplies on-line by way of the suppliers’ information bases.
Each platforms have an awesome variety of constructive opinions on-line associated to buyer assist — all mentioning the velocity, helpfulness and information of assist reps. That stated, there are some damaging remarks for each suppliers, however these appear to be one-off situations moderately than a sample to be involved about.
RingCentral does present extra assist and help than Nextiva through the preliminary implementation of the platform; nonetheless, RingCentral is extra advanced, so this appears to be provided out of necessity. Nextiva is simple sufficient to deploy with out the additional assist.
Winner: Tie. You’ll get 24/7 assist from a pleasant and educated rep from both supplier by way of your most well-liked communication channel of cellphone or dwell chat.
Nextiva vs. RingCentral: Latest enhancements
One cause why Nextiva and RingCentral are each so well-liked and nicely favored is that they repeatedly take steps to enhance the platforms. Whether or not it’s a brand new function, plan enhancement or improve to an present product, you possibly can anticipate no less than a handful of enhancements launched by every of those suppliers on a month-to-month or quarterly foundation.
Nextiva’s enhancements
Nextiva repeatedly makes usability updates to its NextivaONE and NextOS apps. The newest updates centered on directors, making it simpler to bulk edit present customers and navigate the software program. Anybody can even now add areas and time zones to contacts.
Earlier this yr, Nextiva added one other caller ID verification that labels all incoming calls as verified or unverified. This straightforward function may also help defend groups from spam and spoofing.
RingCentral’s enhancements
RingCentral not too long ago rolled out RingCentral occasions and much more not too long ago added a ton of built-in AI capabilities. The platform can deal with large-scale on-line, hybrid and in-person occasions with as much as 100,00 attendees.
RingCX rolled out in November of 2023 for many areas. Lately, they added real-time agent steerage, making teaching and coaching simpler than ever.
Past that, RingCentral has been placing a ton of emphasis on including AI capabilities to all of its merchandise. For instance, new AI-powered teaching, scoring, and gross sales insights had been added to RingSense for Gross sales.
Winner: RingCentral. Whereas each suppliers make common updates, RingCentral is focusing extra on bringing AI-powered capabilities to its platform.
Ought to your online business use Nextiva or RingCentral?
Nextiva and RingCentral are neck-and-neck in practically each class; as an example, each options have sturdy efficiency, uptime and assist.
RingCentral has made extra important leaps with its new function releases, significantly associated to AI and productiveness. And whereas RingCentral has extra superior options general, Nextiva nonetheless has the sting when it comes to general function worth based mostly on its costs and what’s included with every plan.
You’ll be able to’t go incorrect with both of those suppliers, however Nextiva is my prime suggestion on this area; Nextiva has a slight edge over RingCentral as a result of it’s a greater match for many companies. When you’ve got a bigger firm and want superior call-handling capabilities, it’s best to take into account RingCentral as an alternative.
Methodology
I check enterprise communication instruments and VoIP suppliers based mostly on the next components:
- Normal and superior options: I be certain the fundamentals are included with each plan (limitless calling, messaging, voicemail, and many others.) after which look to see what superior options are provided and in the event that they’re obtainable with out paying further.
- Buyer assist: Something lower than 24/7 assist drops a notch in my guide, however I additionally assess assist channels and whether or not questions or issues really get resolved in a well timed method.
- Third-party integrations: The very best VoIP suppliers combine with different enterprise instruments like CRMs, ERPs, faxing instruments and cloud storage techniques.
- Safety and privateness: Redundancy structure, superior encryption, server areas, information middle audits, multifactor authentication and superior account administration options are all considered.
- Uptime share: Is there something within the platform’s technical infrastructure that might result in unplanned outages, delays, service interruptions or downtime?
- Demo or free trial: It’s at all times a plus when you can strive the platform and run some assessments earlier than committing to a fee.
- General value: All the assorted plan choices, charges, add-ons, month-to-month versus annual pricing, quantity reductions, set up prices, prices per line or extension and person prices.